Why the wallet needs KYC
The Fantoss wallet holds your deposit balance, your bonus balance and your withdrawable balance. Withdrawals above ₹10,000 require PAN verification under Section 194BA of the Income Tax Act. Withdrawals above ₹2,000 also require the second-factor check (email confirmation plus device fingerprint). The KYC flow is built to be fast — most verifications complete in under 5 minutes on a 4G phone.
PAN verification — mandatory above ₹10,000
Open the wallet, choose Verify PAN, type the 10-character PAN, confirm the name on the PAN matches your registered name. Verification completes in under a minute on a stable connection.
The PAN name must match the name on your bank account and your UPI handle. A mismatch will hold your withdrawal in manual review for 24–48 hours. Contact customer care if the PAN name does not match.
Aadhaar-based eKYC — optional but faster
Open the wallet, choose eKYC, type your Aadhaar number, accept the consent, enter the OTP. Aadhaar eKYC verifies your address and your date of birth in a single flow.
Aadhaar eKYC is optional but speeds up the first withdrawal and reduces the manual review window for PAN-mismatch cases. The flow uses UIDAI's OTP-based verification — your Aadhaar number is not stored on Fantoss servers.
UPI binding — match the PAN name
Open the wallet, choose Bind UPI, type your UPI handle (or select from contacts). The handle must be linked to a bank account whose name matches your PAN.
A UPI handle bound to a different name will be rejected at withdrawal. If you have multiple bank accounts, bind the UPI handle that matches your PAN name exactly.
Withdrawal thresholds and TDS
Withdrawals below ₹2,000: no second-factor check, processed within 30 minutes. Withdrawals between ₹2,000 and ₹10,000: second-factor check, processed within 30 minutes. Withdrawals above ₹10,000: PAN verification mandatory, TDS at 30% under Section 194BA, processed within 24 hours.
The TDS is deducted at withdrawal and reflected in the wallet transaction history. The TDS receipt is downloadable as a PDF from the wallet.
What to do if KYC fails
If PAN verification fails, double-check the PAN name and the spelling. A common cause is a name change after marriage — in that case, update the PAN first, then retry verification.
If Aadhaar eKYC fails, request a fresh OTP from UIDAI. The OTP is valid for 10 minutes. If the failure persists, use the PAN verification flow instead.
Reversing a withdrawal
Withdrawals can be reversed only if the UPI transaction fails (for example, the UPI handle is invalid). Once the withdrawal is successful, it cannot be reversed — the money has left the Fantoss wallet and is in your bank account.
If you see an unfamiliar withdrawal in your wallet history, raise a customer-care ticket immediately. The desk can place a hold on the wallet while the dispute is investigated.
Frequently asked questions
How long does PAN verification take?
Under a minute on a stable connection. The PAN name must match your bank account and UPI handle.
Do I need to verify Aadhaar?
No. Aadhaar eKYC is optional but speeds up the first withdrawal. PAN verification is sufficient for withdrawals above ₹10,000.
What is the TDS rate on Fantoss winnings?
30% under Section 194BA of the Income Tax Act, applied to withdrawals above ₹10,000. The TDS receipt is downloadable from the wallet.
Can I withdraw to a different bank account?
Yes. Bind the new UPI handle inside the wallet. The new handle must be linked to a bank account whose name matches your PAN.
What happens if my PAN name does not match my bank account?
The withdrawal is held in manual review for 24–48 hours. Contact customer care with a PAN name-change document (marriage certificate, gazette notification) to clear the review.
Can I withdraw below ₹10,000 without PAN?
Yes. Withdrawals below ₹10,000 do not require PAN verification but the second-factor check still applies. Above ₹10,000, PAN verification is mandatory.