How to reach the right desk
Fantoss runs two teams — the editorial desk (writes for this site) and the customer-care desk (handles wallet, KYC, deposits, withdrawals). This page lists the email for each desk, the in-app help channel and the expected response time. Send the right query to the right desk and you will get a faster reply.
Editorial desk — pitches, corrections, tips
Editorial pitches, corrections and tips: [email protected]. The desk reads every email and replies within 48 hours. We do not accept story tips via social channels.
Corrections: [email protected]. Cite the URL, the paragraph number and the correct information. Corrections are published within 24 hours.
Customer-care desk — wallet, KYC, account access
Wallet, KYC, deposit, withdrawal, account-access queries: in-app help is the fastest channel. Open the Fantoss app → Profile → Help. First response within 4 hours on match days.
Email: [email protected]. First response within 24 hours. Complex KYC or PAN-mismatch cases take up to 48 hours.
Republication requests
Republication: [email protected]. We allow republication with attribution and a link back to the original URL. High-volume republication requests (news aggregators, cricket portals) require a one-time written agreement.
Do not republish a piece without checking the republication terms first. We grant permissions quickly but do not tolerate unattributed republication.
Press and partnership enquiries
Press enquiries: [email protected]. Partnership enquiries (co-marketing, content collaborations, syndication): [email protected]. We reply within 5 working days.
We do not accept paid editorial coverage. If your enquiry is about a commercial arrangement that involves editorial coverage, the desk will reject it.
Career enquiries
Career enquiries: [email protected]. Send a CV, a portfolio and a one-paragraph cover letter. The desk reads every email and replies within 5 working days.
Open roles are listed on the careers page (linked from the masthead). Speculative applications are welcome — we keep CVs on file for 6 months.
Frequently asked questions
What is the fastest way to reach the editorial desk?
Email is the only channel. We do not accept story tips via social channels. Replies within 48 hours.
What is the fastest way to reach customer care?
In-app help is the fastest channel. Open the Fantoss app → Profile → Help. First response within 4 hours on match days.
Can I send a press release to the editorial desk?
We do not publish press releases. If your press release contains a fact we have not yet verified, we may reach out for clarification.
Can I pitch a guest post?
We accept guest pitches from working cricket journalists. Pitch a one-paragraph summary and two examples of your work.
Does Fantoss accept story tips from anonymous sources?
Yes. The desk protects anonymous sources. We do not publish a story without verifying the underlying fact independently.
How long does it take to get a response to a partnership enquiry?
We reply within 5 working days. High-volume enquiries may take longer.