Why responsible play matters
Fantasy cricket is a skill format — the outcome depends on the player's read of form, pitch, weather and match-up data. The same skill framing that makes it legal under Indian rules also makes it worth treating like a skill hobby. Deposit limits, time-outs and self-exclusion are the responsible-play tools that keep the hobby from becoming a problem. This page lists every tool, every threshold and every support helpline.
Deposit limits — daily, weekly, monthly
Set a deposit limit inside the wallet. The limit applies to UPI deposits, bank transfers and any reload bonus claim. The limit is enforced by the app even if you try to raise it during the same session — increases take 24 hours to take effect so you have time to reconsider.
Fantoss recommends a daily limit of ₹500 for casual players and ₹100 for first-time users. The limit is per-account, not per-device.
Time-outs — 24 hours to 30 days
Open the responsible-play panel inside the wallet and choose Time-out. The pause blocks login, contests and notifications for the chosen period. You can shorten a time-out from the same panel but cannot extend it without contacting customer care.
Time-outs are useful after a losing streak or a long session. A 24-hour time-out gives you time to review the contest history and the bankroll.
Self-exclusion — 6 months to 5 years
Self-exclusion is the most serious responsible-play tool. Once you opt in, your account is closed, your balance is refunded (minus TDS where applicable) and you cannot reopen the account during the exclusion period.
The exclusion applies to all Fantoss apps, mirror sites and partner channels. The exclusion is enforced by phone number, PAN and device fingerprint.
Support helplines
India has three well-known gambling support helplines. The desk lists them inside the wallet and on this page. The helplines are staffed by trained counsellors and offer confidential support in English, Hindi and several regional languages.
The helplines are independent of Fantoss — calling one does not trigger any action on your account. The helplines are also useful for friends and family members who are worried about a player's contest behaviour.
Age verification
Fantoss accounts are 18+ only. The app requires age verification at signup; if the verification fails, the account is closed. The wallet re-checks the age at every deposit.
Fantoss does not verify age through Aadhaar at signup (Aadhaar is reserved for KYC). The age verification uses the date of birth on the PAN. If the PAN is not yet issued, the desk asks for a school certificate or passport copy.
Marketing opt-out
Marketing notifications are off by default. The notification preferences let you silence captain reminders, contest results and editorial briefs independently. The default state is on for results, off for captain reminders.
Email marketing is off by default. The editorial desk's email digest is opt-in. SMS marketing is off by default; only transactional SMS (deposit confirmation, withdrawal confirmation) is sent.
What to do if you are concerned about someone else's play
If you are worried about a friend or family member's contest behaviour, raise a concern with the customer-care desk. The desk can place a soft flag on the account that increases the responsible-play reminders inside the app.
The soft flag is not a closure — it is a nudge. If the behaviour continues, the player can self-exclude or contact a support helpline. The desk does not share the flag with anyone outside the customer-care and responsible-play team.
Frequently asked questions
How do I set a deposit limit?
Open the wallet, choose Responsible play, set a daily, weekly or monthly deposit cap. The limit is enforced even if you try to raise it during the same session.
Can I cancel a time-out?
You can shorten a time-out from the same panel but cannot extend it without contacting customer care. Time-outs are useful after a losing streak.
What is the difference between a time-out and self-exclusion?
A time-out is a pause (24 hours to 30 days). Self-exclusion is a closure (6 months to 5 years) with a balance refund.
What support helplines are available?
India has three well-known gambling support helplines. The desk lists them inside the wallet and on this page.
Does Fantoss share my responsible-play data?
No. Responsible-play data is confidential between the player and the desk. The data is not shared with marketing, analytics or partner channels.
Can I reopen my account after self-exclusion?
No. Self-exclusion is permanent for the chosen period. After the period, you can apply for a new account, but the new account is treated as a fresh customer and goes through full KYC again.