How account deletion works
Fantoss accounts can be deleted at any time. The deletion flow is built into the profile tab and runs entirely inside the app — no email required. The flow withdraws any remaining balance, exports your personal data, and closes the account permanently. The closure is irreversible after 7 working days, the timeline required by the Digital Personal Data Protection Act, 2023.
Open the profile and choose Delete Account
Open the Fantoss app, tap Profile, scroll to Account, choose Delete Account. The flow asks you to confirm three things: (1) the mobile number on the account, (2) the email on file, (3) the reason for deletion (optional).
Once you confirm, the account enters a 7-working-day cooling-off period. During this period you can cancel the deletion by signing in and choosing 'Restore account'.
Withdraw the remaining balance
Before the account closes, withdraw any remaining balance to a verified UPI handle. The withdrawal is processed within 30 minutes for amounts below ₹10,000 and within 24 hours for larger amounts (TDS applies above ₹10,000).
If you skip this step, the remaining balance is held for 7 working days and refunded to the original deposit source. After 7 working days, unclaimed balances are forfeited.
Request a data export
During the cooling-off period, you can request a data export from the same profile tab. The export contains your account history, contest history, withdrawal history and KYC documents. The export is delivered as a password-protected ZIP file within 7 working days.
The data export is free for the first request per account. Subsequent requests are charged at ₹100 to cover the verification cost.
What happens to your data
After the 7-working-day cooling-off period, your account is permanently closed and your personal data is deleted from Fantoss servers. Anonymised analytics (contest counts, withdrawal aggregates) may be retained for regulatory reporting.
KYC documents (PAN, Aadhaar) are deleted as required by the DPDP Act 2023. Fantoss does not retain KYC documents beyond the closure date.
Cancel the deletion during the cooling-off period
If you change your mind during the 7-working-day cooling-off period, sign in and choose 'Restore account'. The restoration is instant and your account is fully functional.
If you cancel after the cooling-off period, the account cannot be restored. You can apply for a new account, but the new account is treated as a fresh customer and goes through full KYC again.
Frequently asked questions
How long does account deletion take?
7 working days from the confirmation. The cooling-off period is required by the DPDP Act 2023.
Can I cancel the deletion?
Yes, during the 7-working-day cooling-off period. Sign in and choose 'Restore account'.
What happens to my balance?
Withdraw before the closure. After 7 working days, unclaimed balances are forfeited.
Can I get a copy of my data?
Yes. Request a data export from the profile tab during the cooling-off period. The export is delivered within 7 working days.
What happens to my KYC documents?
KYC documents (PAN, Aadhaar) are deleted as required by the DPDP Act 2023. Fantoss does not retain KYC documents beyond the closure date.
Can I open a new account after deletion?
Yes. You can apply for a new account at any time. The new account is treated as a fresh customer and goes through full KYC.